1xbet loginCustomer Service Representative (CSR)

Understanding our customers’ needs & expectations and translate these into high quality products & services

Ensures quality of the task/services/information provided by self and others.

Impacts closely related work teams whose activities are interdependent.

Possesses and demonstrates developed communication and diplomacy skills used to direct/persuade/influence others.

Position-Specific Tasks & Responsibilities:

· Recommending alternative solutions where needed to meet customers’ needs

· Coordinating the entire end-to-end order process flow and specification management

· Being the single point of contact between Suppliers, Sales Offices, Planning, Production, R&D, Quality and Logistics departments

· Managing all inquiries and info requests from Planning, Production and QA departments in time

· Responding to inquiries, sample and order requests of our customer in a professional and timely manner

· Pro-actively communicating any issues with the customer and help in finding satisfying solutions

· Providing technical & product optimization support for Sales Offices and direct customers