1xbet live footballJunior IT Technician

Job Summary:

The Junior IT Technician provides first-line technical support to employees, ensuring the smooth operation of IT systems and addressing issues related to hardware, software, and network connectivity. This role requires strong problem-solving skills, effective communication, and a customer-focused approach to support the dynamic needs of a BPO environment.

Responsibilities:

1. End User Support

• Respond to IT Requests: Act as the first point of contact for IT-related queries via email, phone, chat, or ticketing systems. Log, prioritize, and manage service requests and incidents in the ticketing system.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Assist with login problems, software errors, and connectivity issues.
• Escalation: Escalate unresolved issues to higher support levels (Level 2 or 3) or specialized teams as needed.

2. System and Network Support

• Access Management: Manage user accounts, permissions, and access control for IT systems. Assist in onboarding and offboarding employees, ensuring timely account setup or deactivation.
• Technical Support: Perform basic maintenance and troubleshooting for network devices, servers, telecommunication systems, and other IT equipment. Coordinate with vendors for equipment repairs or replacements.

3. Documentation and Reporting

• Knowledge Base Maintenance: Update and maintain IT documentation, FAQs, and self-help resources for common issues.
• Incident Reporting: Generate reports on incident resolution times, ticket volumes, and recurring issues to support continuous improvement efforts.

4. Asset Management

• Oversee the entire lifecycle of IT assets, including procurement, allocation, maintenance, and retirement.
• Conduct thorough monthly audits of all IT assets, ensuring accurate and up-to-date inventory records.
• Demonstrate a comprehensive understanding of the company's Asset Management SOP and ensure its consistent application across all departments.

5. User Training and Communication

• User Guidance: Educate employees on IT policies, best practices, and self-service tools;
• Communication: Communicate planned maintenance, outages, or system updates to minimize disruptions.

6. Compliance and Security

• Policy Enforcement: Ensure adherence to IT security policies and confidentiality standards.
• Risk Mitigation: Identify and report potential security vulnerabilities or compliance risks.