1xbet comOperation Excellence Supervisor

Công Ty Cổ Phần Be Group

Hết hạn trong 29 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Trưởng Nhóm/Trưởng Phòng

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 3 năm

Ngày đăng tuyển

24/04/2025

Yêu cầu giới tính

N/A

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Mô tả công việc

Main Duties:

Lead high-impact operational initiatives across multiple verticals (beBike, beDeli, beFood, beClean, etc.), focusing on performance optimization, process reengineering, system automation, and aligning strategic objectives with day-to-day execution through cross-functional collaboration.

Responsibilities:
Lead Strategic Initiatives:Drive Operational Excellence (OE) programs that advance business goals, leveraging Agile/Scrum or structured project frameworks. Oversee the full initiative lifecycle—from opportunity assessment and strategic alignment to solution deployment and measurable impact realization.

Operations Performance Management:Design and lead performance management systems tailored to operational teams, aligning KPIs and OKRs with executional excellence. Monitor key metrics, diagnose performance bottlenecks through root-cause analysis, and implement targeted initiatives to improve speed, efficiency, and service quality at scale.
Process Optimization: Map and standardize end-to-end workflows; develop leaner SOPs to boost efficiency, reduce turnaround time, and enhance experience for users and partners.
System & Automation Deployment: Work with Tech/Product/ CRM teams to co-develop internal tools, implement automation workflows, and integrate real-time performance dashboards.
CRM System Development: Collaborate on the development and enhancement of CRM features tailored for partner lifecycle management; ensure systems support segmentation, behavioral tracking, and personalized engagement.
Partner Retention Initiatives: Design and execute initiatives to boost engagement and retention across partner segments (e.g., driver, merchant, cleaner), leveraging data insights and behavioral triggers.
Ops-Led Product Improvement: Provide operational insights and user feedback to refine product features—especially within the partner-facing app—to enhance usability and reduce friction.
Change Management: Lead cross-departmental efforts for change adoption in tools, processes, or team structure; ensure seamless rollout and stakeholder alignment.

Yêu cầu công việc

Requirements:

Experience:

3–5 years of hands-on experience leading operational projects end-to-end, from planning and execution to performance tracking.
Demonstrated ability to drive cross-functional initiatives that improve efficiency, service quality, and business outcomes.
Prior experience in technology companies, e-logistics, or e-commerce environments is strongly preferred.

Attitude

Proactive and improvement-oriented mindset with a strong sense of ownership and accountability.
Comfortable with ambiguity and change; adaptable in high-velocity, cross-functional environments.
Strong collaboration and communication mindset—able to influence without authority.

Skills

Performance Management: Skilled in architecting and managing KPI/OKR systems that align with business goals; adept at diagnosing root causes and driving measurable performance improvements.
Analytical Insight & Implementation:Skilled at extracting actionable insights from operational data and converting them into practical, high-impact solutions. Proven experience in executing these solutions to improve performance and efficiency. Proficient in Excel and Google Sheets; familiar with SQL, Looker, or BigQuery for advanced data analysis.
Project Leadership: Experienced in leading end-to-end initiatives using Scrum or structured project frameworks, with a focus on executional excellence and cross-functional alignment.
Structured Problem-Solving: Strong critical thinking and system-level analysis skills, capable of dissecting complex operational issues into clear, actionable solutions.

Knowledge

Solid understanding of operational workflows, performance levers, and continuous improvement methodologies (e.g., Lean, Six Sigma, Agile).
Familiarity with tech-driven platforms, logistics systems, or multi-service environments is preferred.
Bachelor’s degree in Business, Operations, Economics, or related disciplines.