1xbet vietnamOrder Handling Executive

• Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
• Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
• Every day track orders that have not been successfully picked up and find out the reasons and analyze them
• Optimize and improve processes throughout the work process
• Create SOP for new process
• Check & make sure that clear and correct details are received from the customer at the booking system.
• Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
• Help customer update information in the ICRM system after confirm
• Provide shipping advice as per the Customer’s SOP/Request.
• Generate necessary reports and information for team leader: Information is accurate and timely.
• Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
• Analysis on PU main KPI for continuous improvement.
• Involvement with company operation manual developments and updating.
• Pull incident data to produce analytical reports, as requested.
• Other assignments as per the Team Leader's request.

• Experienced in customs
• Proficient in both spoken and written Chinese and English
• Background in Economics, Logistics, or Analytics
• Possesses a good attitude, hardworking, and eager to learn
• Capable of negotiating effectively with customers in short calls
• Proficient in MS Office
• Experience working in the operations department of one of the Big 3 (DHL, TNT, FedEx, or UPS)
• Bachelor's degree student

Ngành nghề: Vận chuyển / Giao nhận / Kho vận, Xuất nhập khẩu, Quản lý điều hành

Kinh nghiệm: 2 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh