1xbet apkPlatform Operation Assistant

- Collaborate with end users, technical teams, business analysts (BA), Patient Services Specialists (PSS), and other stakeholders to gather and document system requirements, ensuring they align with technical feasibility and business needs.

- Analyze, define, and write technical requirement documents, bridging the gap between end users / clients needs and technical team

- Coordinate with cross-functional teams to manage platform updates, releases, bug fixes, and system enhancements.

- Conduct and oversee UAT to validate system functionality, ensuring new features and fixes meet business and user requirements before deployment.

- Oversee the day-to-day operations of the healthcare product platform, ensuring technical stability, smooth functionality, and adherence to operational protocols.

- Continuously enhance operational processes, leveraging technical expertise to improve efficiency, scalability, and service quality.

- Advocate for a customer-centric approach, ensuring operational decisions prioritize user experience while maintaining technical integrity.

- Plan and deliver training sessions, including technical onboarding for new users and advanced workshops on platform functionalities.

- Act as the primary liaison for clients, addressing system-related requests, technical issues, and troubleshooting inquiries, and effectively communicate these to internal teams.

- Handle inbound customer support calls, webchats, and tickets, providing technical guidance and exceptional service via phone, email, and online platforms.

- Hire, interview, and train new Patient Services Specialists (PSS), ensuring they meet performance expectations and align with company standards

- Evaluate and track PSS performance, Track and improve PSS performance, ensuring KPIs are met.