1xbetQa Telesales

As a Quality Assurance Specialist, your role will be crucial in ensuring high-quality standards in our telesales operations. You will actively monitor, evaluate, and enhance the performance of agents, ensuring they meet compliance and sales efficiency targets.

Call Monitoring & Scoring:

• Listen to call recordings and provide real-time support to agents during consumer interactions.
• Score agent calls based on quality standards and provide feedback.

Non-Compliance Detection & Reporting:

• Identify and record non-compliance issues during agent interactions.
• Propose actionable reports and suggest training plans for agents to improve performance.

Training & Coaching:

• Work closely with Trainers and Team Leads to coach and train agents, fostering continuous improvement.
• Suggest solutions to enhance call quality and overall sales efficiency.

Collaboration & Continuous Improvement:

• Coordinate with different teams to implement solutions aimed at improving agent performance.
• Participate in other tasks assigned by the Operations Manager (OM).

• ​Minimum 6 months of experience in a QA/QC role, ideally within a telesales environment.
• Strong understanding of telesales processes and experience in monitoring sales calls.
• Sharp attention to detail, with the ability to identify non-compliant behaviors during calls.
• Proven experience in training and coaching agents to improve performance.

Preferred Skills & Experience:

• Skilled in analyzing call recordings to identify problems and propose effective solutions.
• Strong communication skills, with the ability to motivate and inspire team members for improvement.