1xbet netSales Support - Food

• Assist customers with booking inquiries, cancellations, modifications, and refund requests across across Soctrip food services.
• Provide prompt and professional support through phone, email, and live chat.
• Ensure fast response times (under 15 minutes for chat and under 30 minutes for emails/calls).
• Identify opportunities to upsell premium services such as Hotel upgrades (better rooms, early check-in, breakfast, airport transfers)
• Identify customer pain points and provide feedback to the Product and Revenue Management teams for service improvement.
• Support in document all interactions using CRM and ticketing systems for case tracking.

• College/Bachelor’s degreein Business, Hospitality, Tourism, or a related field.
• Minimum3+ years of experience in sales supportin anOTA, airline, hotel, or travel-related platform.
• Experience insales-driven sales support, upselling, or cross-selling.
• Excellent communication skillsinEnglish.
• Strongnegotiation and persuasion skillsfor upselling.
• Ability tomanage high volumes of interactions while maintaining service quality.
• Proficiency inCRM, live chat software.
• Knowledge of foodservice operationsis a plus.

Ngành nghề: Tiếp thị / Marketing, Bán hàng / Kinh doanh, Tiếp thị trực tuyến

Kinh nghiệm: 2 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh