1xbet vietnamTech Support Specialist

Văn Phòng Đại Diện Ben Line Agencies Limited Tại Thành Phố Hồ Chí Minh

Hết hạn trong 20 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

16/04/2025

Yêu cầu giới tính

N/A

Ngành nghề

Việc Làm 1xbet, Việc Làm IT

Kỹ năng

IT Support

Địa điểm làm việc

- 5B Ton Duc Thang Street, Ben Nghe Ward, Dist. 1, HCM City

1xbet vietnam Hồ Chí Minh

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Mô tả công việc

The Tech Support Specialist will play a key role in delivering first-line IT support to ensure smooth business operations. This role involves managing IT service requests, troubleshooting hardware, software, and network-related issues, and escalating them as needed. The specialist will join the global Tech Support team to provide remote support for end users across all locations and deliver on-the-ground support as needed, ensuring prompt resolution of technical problems while adhering to company service standards.

• Provide Tier-1 technical support for hardware, software, networking, and business application issues.

• Manage ITSM support requests, ensuring timely and effective resolution.

• Collaborate with the Tech Support Team to deliver global remote IT support and on-site assistance when required.

• Perform troubleshooting to minimize business disruptions and escalate unresolved issues promptly.

• Maintain accurate IT asset records within the ITSM system, ensuring proper tracking and documentation.

• Document issue resolutions and contribute to the knowledge base for continuous improvement.

Yêu cầu công việc

• 2+ years of experience in IT helpdesk or technical support.

• Familiarity with ITSM tools is an advantage. Knowledge of Windows operating systems, Microsoft Office applications troubleshooting, basic hardware, and network troubleshooting

• User-centric mindset, collaborative team player, detail-oriented, willingness to learn, adaptability to changing priorities

• Relevant IT certification (e.g., CompTIA A+ or equivalent)

• Good communication, ability to work effectively under pressure, strong organizational skills.

• Effective English communication with end users.