link 1xbetVip Marketing Assistant Supervisor (Fluent English)

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 2 năm

Ngày đăng tuyển

25/04/2025

Yêu cầu giới tính

N/A

Ngành nghề

Tuyển dụng 2533 việc, Hành Chính/Văn Phòng, Marketing

Kỹ năng

Tuyển dụng 418 việc

Địa điểm làm việc

- Club V E-gaming, Tầng B1, Khách sạn Pullman Saigon, 148 Trần Hưng Đạo, P. Nguyễn Cư Trinh, Q. 1,Hồ Chí Minh

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Mô tả công việc

Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.
Ensure polite and professional communication with VIP customers at all times, especially through company phones.
Provide F&B and other personalized services.
Manage bookings for transportation, accommodations, and personalized services according to guest preferences.
Monitor and accurately record VIP guests' rewards and transactions.
Maintain and update customer databases with attention to detail.
Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.
Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.
Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
Increase repeat visits and attract new VIP guests through personalized relationship management.
Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.
Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.

- Female candidates only, aged between 22 and 30.
- 2 to 3 years of experience in a customer service or hospitality role, with a focus on guest relations.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
- Experience in a leadership or mentoring role within a customer service team.
College/University degree.
Fluent English.
Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
Applications must be submitted in English.
Interview will be conducted entirely in English.

Attractive and competitive salary compared to other service industries, details discussed during the interview.
Annual salary increase.
13th-month salary bonus.
Revenue bonuses.
Holiday bonuses (5 times/year).
Performance bonuses: twice a year.
Monthly language proficiency bonus: –0.
“Employee of the Week/Month/Year” awards.
Birthday cash and gifts.
Tips.
Meal allowance during working shifts.
Parking allowance.
Length of service rewards
Uniforms provided with laundry service.
Full participation in social, health, and unemployment insurance.
Premium health insurance.
Dynamic, modern working environment with 100% foreign customers.
Full professional training provided.
Clear career advancement opportunities.
Opportunities for overseas travel.