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1xbet loginVip Services Executive

The Gr1xbet login Ho Tram StripThe Grand Ho Tram Strip
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    Loại hình

    Full-time

    JobsGo

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

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    Yêu cầu bằng cấp(tối thiểu)

    Trung cấp - Nghề

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    Yêu cầu kinh nghiệm

    Trên 1 năm

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    Ngày đăng tuyển

    16/04/2025

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    Yêu cầu giới tính

    N/A

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    Mô tả công 1xbet login

    • Support International Marketing Team in hosting VIP Patrons & Casino guests.
    • Meet & greet, host & provide exceptional customer service to VIP Guests.
    • Arrange hotel, transportation, F&B and golf reservations when needed.
    • Assist with hotel room check-in/out during VIP guest arrival & departure.
    • Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
    • Promotes Casino amenities by educating qualified guests on special events and services available within the property.
    • Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
    • Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
    • Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
    • Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
    • Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
    • Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
    • Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
    • Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
    • Attend and contribute to all departmental staff meetings / training sessions when necessary.
    • Perform all other job-related duties as required.
    • University graduate
    • Speaks/writes/reads Chinese and English on top of Vietnamese
    • Experience of hotel or gaming industry is a plus
    • Able to work overtime if needed
    • The ability to think quick, remain calm and react to resolve problems with good judgment & accumulated experience.
    • MUST maintain confidentiality with regards to customer information and pertinent TGHTS data.
    • MUST be able to multi-task, work in a fast-paced environment, host Casino guests in at a professional level.
    • A team player able to work cohesively with colleagues & other departments.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Excellent customer service skills.
    • Able to effectively communicate in English, both written and verbal.
    • Fluency in Mandarin / Cantonese / Korean language will be an added advantage.
    • Comfortable working on shifts, on holidays and weekends to support Casino operations.
    • Ability to prioritize tasks while working under pressure and meeting deadlines.
    • Must have University degree or equivalent.
    • Must maintain punctuality and professional appearance.
    • Minimum 1 year working experience with 4 or 5 star hotel/resort properties would be an advantage.
    • Possess good interpersonal skills to communicate effectively internally and with external guests.
    • Ability to learn and use effectively utilize Casino & Gaming systems to perform daily job scope.
    • Must be at least 18 years old.

    Ngành nghề: Dịch vụ khách hàng, Tiếp thị / Marketing

    Kinh nghiệm: 1 Năm

    Cấp bậc: Nhân viên

    Hình thức: Nhân viên chính thức

    Địa điểm: Bà Rịa - Vũng Tàu

    Yêu cầu công 1xbet login

    Yêu Cầu Công 1xbet login
    • University graduate
    • Speaks/writes/reads Chinese and English on top of Vietnamese
    • Experience of hotel or gaming industry is a plus
    • Able to work overtime if needed

    • The ability to think quick, remain calm and react to resolve problems with good judgment & accumulated experience.
    • MUST maintain confidentiality with regards to customer information and pertinent TGHTS data.
    • MUST be able to multi-task, work in a fast-paced environment, host Casino guests in at a professional level.
    • A team player able to work cohesively with colleagues & other departments.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Excellent customer service skills.
    • Able to effectively communicate in English, both written and verbal.
    • Fluency in Mandarin / Cantonese / Korean language will be an added advantage.
    • Comfortable working on shifts, on holidays and weekends to support Casino operations.
    • Ability to prioritize tasks while working under pressure and meeting deadlines.
    • Must have University degree or equivalent.
    • Must maintain punctuality and professional appearance.
    • Minimum 1 year working experience with 4 or 5 star hotel/resort properties would be an advantage.
    • Possess good interpersonal skills to communicate effectively internally and with external guests.
    • Ability to learn and use effectively utilize Casino & Gaming systems to perform daily job scope.
    • Must be at least 18 years old.

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    Tạo CV / Resume